About Us

Hospitality Consultancy Services (H.C.S) was formed with the idea of helping hospitality organizations with a limited budget develop online and offline marketing strategies to maximize their brand awareness and enhance their customer base. Unlike hotel and restaurant chains that have big marketing budgets, independent hotels and restaurants have to find the right mix of marketing services that will be most effective for them. H.C.S works with these companies to develop a marketing strategy that encapsulates the different options available like responsive website designs, social media presence, email marketing campaigns, booking engines, print designs, etc. Another core area of expertise for H.C.S is Customer Relationship Management strategies. H.C.S works with hotels and restaurants to design guest data collection and analysis strategies, training programs, create e-learning videos and implement loyalty programs. These strategies are aimed at improving customer experiences, increasing loyalty and enhancing the brand image.

“To be a partner that our clients can rely on to provide marketing and customer relationship management solutions and support, resulting in their overall growth and success.”
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About Rahul Shah

Team Member
Rahul Shah
Founder

Rahul Shah is a dedicated hospitality professional with cumulative 8 years of experience in sales, marketing and front office departments and has now turned entrepreneur with his venture H.C.S (Hospitality Consultancy Services) which specializes in providing strategies for Brand development, Customer Relationship management, Customer Service training, Market Research, Web design and Social Media management.

Rahul did his BA (Hons) in International Hospitality Management/ Marketing, from IHTTI School of Hotel Management, Switzerland, which is certified and awarded by the Bournemouth University, United Kingdom. He then worked at OJAI VALLEY INN & SPA, California, USA where he was responsible for Guest reservations, yield management, enhanced rate negotiating skills, scheduling, time management, delegating tasks and training. For two consecutive years he was a member of the team that won the “AAA 5 Diamond award” for the resort.

Since then Rahul has worked with ITC Hotel - The Maratha in Mumbai, Umi Hotels in London, UK, Umi Marketing and BookitWith and Little Italy Express Foods Pvt. Ltd. He has successfully organized events for Diageo, United Breweries, HP, Wizcraft, British Gas, ONGC as well as social events like weddings and family functions. He has also aided in the sales and marketing field by conducting market researches and compiling competitor analysis.

Portfolio

Services

Responsive Web design:

A well designed, responsive website is the best interactive marketing tool that any organization can have to communicate with it’s customers. A responsive web design means that your website will work on all devices, i.e., mobile, tablet or desktop.

Social media Management:

A well-structured social media strategy allows the organization to target a large customer base at a low cost. The interactive aspect of social media allows for customer engagement, customer service opportunities and a recruitment tool.

Branding and Identity:

H.C.S will assist you in creating a strong online and offline brand presence right from designing the logo to ensuring uniformity in all aspects of print design and conveying the right message to the target audience.

CRM:

H.C.S will implement CRM tools for your organization, which are specifically designed to retain loyal customers, improve customer service and enhance the brand image. H.C.S will design training programs aimed at improving the skills and efficiency of your staff.

ERP & Booking Engine software:

ERP software is integral to the overall smooth functioning of any organization as it merges diverse department functions into an enterprise wide platform. Booking engines help hotels increase direct bookings on their websites whilst reducing commissions paid to OTAs and Booking agents.

Contact

Want to know more about H.C.S or avail our services for your project, please email or call us

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